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If you would like to submit a Return Merchandise Authorization (RMA) request, please complete the following form. Please complete all requested information to expedite your request.

After your form is assessed, you will be issued an RMA number. Then RIX will provide shipping information so you can send the unit to our headquarters.

If you have any questions, don't hesitate to email or call Customer Service at 1 (800) 580-5821, ext. 1.

Are you a RIX Dealer?

Return Shipping Address

Please provide the address to which you would like the unit shipped back. Return shipping costs are covered by RIX Optics Warranty.


Product Information

Warranty Status
Click or drag a file to this area to upload.

Product Returns for “Warranty” Determination

RIX Optics will test the product according to the problem description on the RMA request form. RIX's evaluation will determine the warranty or out-of-warranty status.

If the problem matches the description on the RMA request form, our team will repair the product under warranty at no charge and then ship it back to the customer.

If the problem differs from the description on the RMA request form or was damaged during delivery, we will contact the customer.

Warranty repairs do not extend the original warranty period.

  • Products modified, abused, neglected, or misused outside the scope of their intended use.
  • Damages associated with normal wear, intentional damage, operator error, host weapons, ammunition, theft, loss, or any other cause or event not explicitly stated herein.
  • Products that the customer or any other party has repaired without obtaining written consent from RIX Optics. This warranty becomes invalid and no longer applies to products modified or maintained by anyone other than RIX Optics.
  • Failure or damage caused by failure to follow the product's instructions for use or storage.
  • Damage caused by impact, fire, lightning strikes, flooding, human negligence, natural disasters, or force majeure events.

All returned items must be in their original box or crating and include all packing material, manuals, and accessories. Please package your return carefully. If the customer desires an expedited method of return, please provide payment information, such as the Card Number, Expiration Date, CVC, and Billing Address.

Repair or Replacement Policy

  • Please note that not all parts are currently available, and certain issues cannot be repaired. If your product is diagnosed as unrepairable or falls outside the scope of our warranty, our service team will contact you to discuss the available options.
  • If RIX Optics can't repair your unit within ten business days, it will be replaced with either the exact same unit or a direct replacement if your unit is discontinued.
  • This warranty only covers return shipping costs for the first 30 days after purchase. After 30 days, these costs solely fall under the buyer's responsibility and are not included in the coverage provided by this warranty.