If you would like to submit a Return Merchandise Authorization (RMA) request, please complete the following form. Please complete all requested information to expedite your request.
After your form is assessed, you will be issued an RMA number. Then RIX will provide shipping information so you can send the unit to our headquarters.
If you have any questions, don't hesitate to email support@rix-nv.com or call Customer Service at 1 (800) 580-5821, ext. 1.
Please provide the address to which you would like the unit shipped back. Return shipping costs are covered by RIX Optics Warranty.
RIX Optics will test the product according to the problem description on the RMA request form. RIX's evaluation will determine the warranty or out-of-warranty status.
If the problem matches the description on the RMA request form, our team will repair the product under warranty at no charge and then ship it back to the customer.
If the problem differs from the description on the RMA request form or was damaged during delivery, we will contact the customer.
Warranty repairs do not extend the original warranty period.
All returned items must be in their original box or crating and include all packing material, manuals, and accessories. Please package your return carefully. If the customer desires an expedited method of return, please provide payment information, such as the Card Number, Expiration Date, CVC, and Billing Address.