FAQ
Q
Does RIX offer a military discount?
A
RIX proudly offers a 5% discount to all Military Personnel, Veterans, Law Enforcement, and First Responders. To claim this discount, please email us at support@rix-nv.com.
Q
What is the warranty for T20?
A
All the night vision devices come with a 3 year warranty.
Q
What is the warranty for the RIX thermal products?
A
All the thermal devices come with a 5 year warranty.
Q
What charger does the LEAP series use?
A
The leap series is powered by one chargeable 18650 battery.
Q
Are the optics waterproof?
A
TOURER T20 is with an lP68 rating, these devices are water-resistant in fresh water up to 1.5 meters deep for a maximum of 30 minutes.
LEAP L3/L6 is fortified with an lP67 waterproof rating, offering robust protection against water intrusion.
Q
Do the scopes come with rings, and what size scope rings do they require?
A
Yes. The RIX scopes come with a selection of standard 30’ mm diameter rings that will fit picatinny rail mounting options.
Q
Do I need to buy a separate illuminator for the T20?
A
No, you don’t. The T20 scope comes with a powerful 5W 940nm IR illuminator.
Q
How much memory expansion does this device support?
A
The memory capacity of LEAP L3/L6 is 32G.
The memory capacity of TOURER T20 is 4G-256G.
Q
What display does T20 use?
A
Equipped with 1024x768 OLED screen, showcases higher contrast, more vivid colors, and greater detail, that enhance the hunting experience.
Q
Who should I contact for warranty & support questions?
A
Please email us at support@rix-nv.com or call (800) 580-5281. We will be happy to assist you!
Q
How do I become a dealer for RIX Thermal & Night Vision products?
A
You can contact our Sales Representatives by emailing sales@rix-nv.com
Q
Once I place my order on your website, how long will it take for my package to arrive?
A
Typically, packages are delivered within 5-10 business days. If an item is on backorder, we will list it as such on our website, or reach out to you directly to notify you of the delay.
Q
How long has RIX Optics been in business?
A
While we are a new company, our employees come with decades of engineering, business, sales, & outdoor industry experience.
Q
Are Thermal & Night Vision products legal to use in my state of residence? What if I’m just using the Imager & Range Finder?
A
We ship products all across the United States, but with constant change in hunting regulations (some of which are even county/region specific) it is hard for us to track. We always urge you to research online or simply call your local “Parks & Wildlife Department” for up-to-date information. RIX Optics is not responsible or liable if you use our products out of state & local regulation.
Q
How do I send my unit in for repair?
A
Please fill out the RMA Form and contact us as indicated in the form if you have any further questions.